Best Practices And Procedures To Prevent The Spread Of Covid-19:
Over the next few months, when our guests are here at the St Francis Inn and Casa de Suenos, they will notice numerous additional procedures and changes in all areas of the Inns and in our customer service. Specific areas of focus include:
MASKS……. the City of St. Augustine Commission enacted an ordinance effective June 27th requiring all staff and guests/customers to wear masks when indoors in public spaces except when eating/drinking. We are happy to provide masks at no cost to guests who need them.
Monitoring the Health of our Staff:
Our employees have their temperature checked at the beginning of each shift and will be sent home if they have an above normal temperature. We record this information and keep it on file. If any of our employees are feeling or showing any symptoms such as shortness of breath or dry cough they will be required to stay home until they do not have any symptoms for 3 days.
All of our employees are required to wear masks while inside and/or working with guests.
We have added signage throughout the properties to remind everyone about social distancing protocols and the need to frequently wash their hands and use sanitizer.
Sanitizing and Cleaning of General Areas:
In public spaces, we require our staff to thoroughly treat high-touch surface areas with hospital-grade disinfectants. This cleaning is done on an increased regularly scheduled basis.
The Public/Employee restrooms at both of our properties are now locked at all times. Guests will have to use the private restroom in their room once they have checked in. Prior to check-in, guests may ask the innkeeper for a key for the public restroom. Our staff will be monitoring the use of the public restrooms so we can ensure that they are checked and disinfected after each use.
We are working with the City of St Augustine to have sanitizer, masks and gloves available to guests and staff.
At Casa de Suenos the check-in process allows for a 6 foot distance between guests and innkeepers.
The phones, pens, guest credit cards and room keys will be wiped down and sanitized before and after each guest or each time a staff member comes in contact with these items. Our Select Registry kiosk is sanitized before and after each use- and has a touch-free option.
Paper materials that are distributed at check in such as maps and menus will be recycled after each guest departs. Our staff remove all of these items from the guest rooms after check-out so that we can ensure all of the materials handed to guests at check in are new.
Guest Room/Amenities Sanitizing Procedures:
In guest rooms we are cleaning all surfaces thoroughly with hospital-grade disinfectants. We also place disinfecting wipes in each room for guests’ personal use.
We have removed the in-room phones from the guest rooms. We feel this should not be an issue since most travelers today will have their personal cell phones with them while staying with us. We have also removed the in-room pens and note pads. If you would like a pen or notepad during their stay, please ask your innkeeper for one.
At both properties we have removed the cream sherry from the decanters. The decanters will be sanitized after each check-out and replaced back in the room. If a guest would like cream sherry during their stay with us they may ask an innkeeper to fill the decanter for them.
Our guest bicycles are sanitized before and after each use.
Food and Beverage Experience:
At both properties we have modified our operational practices for our food and beverage experiences. This includes eliminating buffets (while keeping our same menu), designating specific times for guests to eat, and delivering food to the room or other dining areas throughout the facilities.
After each guest eats our staff will wipe down and sanitize the table and chairs to prepare for the next guest.
Social hour food and beverages will be served in individual marked boxes with the guest’s room name on them. Guests may enjoy these evening snacks in their rooms, or in several seating areas throughout the properties. Desserts will also be served in individual boxes with the guest’s room name on the box. Our guests will be able to pick up these items between 5-8pm nightly.