Our Policies & Why To Book Directly with Us
Our Smartest Guests Book Direct!
What does “Book Direct” mean?
You BOOK DIRECT when you use one of two methods to reserve your room:
- Book Direct by Phone: Call Casa de Sueños and speak to our on-site innkeeper at 800-824-6062 or 904-824-6068
- Book Direct Online: From our website Link to Online Booking
Here are the facts:
Book Direct with Casa de Sueños and you will:
- Earn our Loyalty Reward* – A $25 Gift Card for legendary O.C. White’s Seafood & Spirits Restaurant, just a few short blocks from the Inn
- Get our best rates and our best offers
- Be able to choose from all our available accommodations
- Easily select one of our many specials, packages or add-ons to your stay
- Have more flexibility and a better booking experience
- Have direct access to our Innkeepers, who can answer all your Inn and local area questions
- Have direct access to our Innkeepers who can assist you with any special requirements
- Learn about and access our offers during non-peak travel times
- Get personalized assistance from those who know the Inn and how your needs are best accommodated
- Are paying hidden fees
- Don’t have access to all our rooms and suites
- Won’t learn about the Inn’s special offers and savings
- Won’t be able to add packages or add-ons to their stay when booking
- Have less flexibility with booking dates
- Don’t get the Inn’s personal touch
Please let us know if you are using a debit card to guarantee your reservation.
Cash, traveler’s checks, personal checks, major credit cards and bank debit (ATM) cards are accepted.
Cancellation Policy
In order to guarantee your reservation, we will process a $100 charge/deposit to your credit or debit card at the time your reservation is made. This deposit will be applied to the cost of your stay.
- If you cancel prior to 7 days before your arrival date (14 days for holidays and special events), we will refund 75% of your deposit.
- If you cancel less than 7 days before your arrival date, you will forfeit your full deposit.
- No Shows – guests who do not cancel and do not show up on their arrival date – will be charged one night’s lodging and will not be issued a gift certificate.
Reservation Inquiries
We offer many ways for you to make a direct reservation inquiry:
- Call us toll free at 1-800-824-6062 (USA & Canada)
- Call us at 1-904-824-0887
- Fax us at 1-904-810-5525
- e-mail us at: dream@casadesuenos.com
You can also check the availability for any of our Rooms or Suites online, and Book Direct online:
Check Availability / Book Online
NOTE: Our Rates are based on double occupancy. Please add $30 for each extra person. Also, the rates do not include state or local taxes. Weekly and monthly rates are also available; please inquire.
General Information
