Our Policies & Why To Book Directly with Us
Our Smartest Guests Book Direct!
What does “Book Direct” mean?
You BOOK DIRECT when you use one of two methods to reserve your room:
- Book Direct by Phone: Call Casa de Sueños and speak to our on-site innkeeper at 800-824-6062 or 904-824-6068
- Book Direct Online: From our website Link to Online Booking
Here are the facts:
Book Direct with Casa de Sueños and you will:
- Get our best rates and our best offers
- Be able to choose from all our available accommodations
- Easily select one of our many specials, packages or add-ons to your stay
- Have more flexibility and a better booking experience
- Have direct access to our Innkeepers, who can answer all your Inn and local area questions
- Have direct access to our Innkeepers who can assist you with any special requirements
- Learn about and access our offers during non-peak travel times
- Get personalized assistance from those who know the Inn and how your needs are best accommodated
- Are paying hidden fees
- Don’t have access to all our rooms and suites
- Won’t learn about the Inn’s special offers and savings
- Won’t be able to add packages or add-ons to their stay when booking
- Have less flexibility with booking dates
- Don’t get the Inn’s personal touch
Please let us know if you are using a debit card to guarantee your reservation.
Cash, traveler’s checks, personal checks, major credit cards and bank debit (ATM) cards are accepted.
Payment and Cancellation Policy:
Though we would like to be able to accept a cancellation at any time, we are a small family operation and cancellations have a significant impact on our business as well as our ability to properly serve our guests.
Due to the significant impact cancellations have on our business operations, we have the following policy in place:
To assist guests in their planning, we offer two different reservation plans:
- The Best Available Rate
- The Rest Easy Rate
The following policy applies to all cancellations:
Best Available Rate
- At time of your booking Casa de Sueños will charge the cost of reservation plus tax as your deposit. From the time of booking you have up to 24 hours to cancel your reservation without penalty. At time of your booking Casa de Sueños will process payment for the full cost of your reservation, including taxes and fees. Any reservation canceled within 24 hours of booking will receive a full refund.
- If you do not cancel within 24 hours of booking, you will forfeit the entire cost of your stay. All reservations canceled after 24 hours of booking forfeit the entire cost of the reservation. No credit or gift certificate will be issues.
- If you add packages or add-ons this will be due on arrival
Rest Easy Rate
For Guests who value flexibility in their travel plans, Casa de Sueños also offers a Rest Easy Rate. You may wish to book with our Rest Easy Rate which gives you peace of mind knowing you can cancel your reservation up until 24 hours before arrival. This rate must be selected at the time of booking.
You may wish to book with our Rest Easy Rate, which offers flexibility and peace of mind knowing you would receive a refund if you need to cancel, up to 24 hours before your arrival date. This rate must be selected at the time of booking.
- At time of booking guests are charged the full stay plus tax as well as an additional $50/night (call it a “convenience fee” or “trip insurance”) on top of the regular nightly rate.
- Guests may cancel their reservation up until 12 pm Eastern Standard Time the day before their arrival date without any additional penalties or fees. Your original deposit (plus tax) will be returned minus the $50/night fee.
- If guests cancel their original reservation later than the 12 pm deadline the day before arrival, are a no-show for their reservation, or cancel the day of arrival, they will forfeit their entire reservation cost. No credit or gift certificate will be issues.
- This rate is only available at the time of booking and may not be added to the reservation at a later date.
- If you add packages or add-ons this will be due on arrival
Reservation Inquiries
We offer many ways for you to make a direct reservation inquiry:
- Call us toll free at 1-800-824-6062 (USA & Canada)
- Call us at 1-904-824-0887
- Fax us at 1-904-810-5525
- e-mail us at: dream@casadesuenos.com
You can also check the availability for any of our Rooms or Suites online, and Book Direct online:
Check Availability / Book Online
NOTE: Our Rates are based on double occupancy. Please add $30 for each extra person. Also, the rates do not include state or local taxes. Weekly and monthly rates are also available; please inquire.
General Information
